Refund policy

Greeting card returns, refunds and cancellations

This policy applies to our crochet greeting cards for all occasions, including birthday, thank-you, congratulations, anniversary and Christmas cards. It covers standard cards, personalized wording and custom crochet designs. It does not reduce any more favourable return terms offered for other products or any rights provided by applicable law.

Standard, non-personalized cards

Contact us within 30 days of receiving your card to request a change-of-mind return. Cards must be unused, unwritten, undamaged and in resalable condition. You pay return shipping for a change-of-mind return. Original shipping charges for a service already fulfilled are not refundable unless applicable law requires otherwise.

Personalized and custom cards

A personalized card includes wording or printed details chosen for your order. A custom crochet design is a new motif or other special design agreed with you before ordering. A standard card uses the wording and design shown in its selected product photo.

Personalized or custom cards cannot be returned solely for a change of mind. This does not apply to damaged, defective, incorrect or misdescribed items, or where applicable law provides a right to cancel or obtain a remedy.

Damage, defects or incorrect items

Please contact us as soon as possible with your order number and photographs of the issue. Reporting within 7 days of delivery helps us investigate promptly, but is not a deadline that removes your legal rights. We will arrange an appropriate replacement or refund and cover reasonable return shipping when the problem is our responsibility.

Wording and handmade details

Please check names, spelling and your selected options before ordering. If we print different wording or supply a different design from the agreed order, contact us so we can put it right. Small natural differences in crochet stitches or colours do not remove your rights if the item is defective or does not match its description.

Cancelling an order

Contact us promptly before production or dispatch to request cancellation. Once production of a personalized or custom card has started, we cannot accept a cancellation solely for a change of mind. Statutory cancellation rights still apply.

How to request a return

Email sanboss711@gmail.com before sending anything back. Include your order number and the reason for your request. Returns are sent to Dollar Delight, 4802A 49 Ave, Wetaskiwin, AB T9A 0P6, after contacting us for instructions.

After receiving and inspecting an approved return, we will issue the refund to the original payment method within 10 business days, or sooner if required by law. Your payment provider may take additional time to display the refund.

Nothing in this policy limits mandatory consumer rights, including remedies for failure to deliver as agreed, goods that do not match their description, or rights applicable in your province or territory.